swiftbay Return & Refund Policy

Last Updated: July 16, 2026

---

Overview

At swiftbay, your satisfaction drives every decision we make. We take pride in the freshness of our grocery offerings and the reliability of our kitchenware, and we back every order with a return and refund process that is straightforward, honest, and easy to navigate. If your purchase falls short of your expectations, our team is ready to make things right.

---

Return Window

• Non-Perishable Grocery & Kitchenware: You may return these items within 30 days of the delivery date. To qualify, products must be unused, unopened, and resalable in their original condition, with all original tags attached and the original packaging completely intact.
• Perishable Items: For reasons of food safety, quality assurance, and health regulations, perishable goods — including fresh produce, dairy, frozen items, prepared foods, and other short-shelf-life products — cannot be sent back to us. However, if a perishable item reaches you damaged, spoiled, expired, or otherwise compromised in transit, you qualify for an immediate full refund or a free replacement. Simply provide clear photographic evidence within 48 hours of delivery.

---

Non-Returnable Items

The items listed below cannot be returned under any circumstances:

• Final sale products (explicitly labeled "Final Sale" during checkout);
• Goods that have been opened, used, or partially consumed (unless they arrived defective or spoiled);
• Digital download codes, e-gift cards, and physical gift cards;
• Products damaged as a result of improper storage, mishandling, or failure to follow the care instructions on the customer's part;
• Return requests submitted after the 30-day window without prior written approval from swiftbay.

---

Return Shipping Costs & Deductions

Return Reason	Return Shipping Cost	Processing / Restocking Fee
Merchant Error (Damaged, Defective, Spoiled, Incorrect Item Sent)	100% Free (Prepaid shipping label provided by us)	None ($0)
Customer Preference (Changed mind, wrong size, no longer needed)	Customer Responsible (Or opt for a $7.95 prepaid label fee deducted from refund)	None ($0)

---

How to Initiate a Return

1. Submit a Request: Send an email to our customer support team at [email protected] including your Order Number, the item(s) you want to return, and the reason for your request. If the item arrived damaged or spoiled, please attach clear photographs of the product and its packaging.
2. Receive RMA & Instructions: Our team will review your submission and provide a Return Merchandise Authorization (RMA) number together with shipping instructions within 1 business day.
3. Pack Securely: Carefully package the item(s) in protective materials. Clearly mark your RMA number on the outside of the shipping box — never write directly on the original product packaging.
4. Ship Back: Send the package via a trackable shipping service to the return address included in your RMA email.

Note: Packages sent without a valid, pre-approved RMA number may face significant processing delays or be refused upon arrival.

---

Refund Processing & Timelines

• Inspection & Processing: After your return reaches our facility, we will inspect it within 1–2 business days.
• Refund Credit: Once approved, your refund will be issued to your original payment method within 3–5 business days.
• Posting Time: Your bank or credit card issuer may require an additional 3–10 business days to reflect the refunded amount on your statement.
• Shipping Cost Refunds: Original shipping charges are not refundable unless the return results from a swiftbay error (for example, a damaged item or an incorrect shipment).

---

Damaged, Defective, or Incorrect Items

If your order arrives damaged, incomplete, incorrect, or with spoiled perishables, please let us know right away:

• Perishable Items: Reach out within 48 hours of delivery.
• Non-Perishable Items: Reach out within 7 days of delivery.

Kindly include clear photos of the affected items and the shipping package. We will promptly issue a full refund or ship a free replacement at no additional cost to you.

---

Contact Us & Merchant Details

If you have questions about a return, the status of your refund, or our return process in general, please contact our support team directly:

• Official Business Name: swiftbay
• Customer Support Email: [email protected]
• Customer Support Phone: 13367569449
• Physical Business & Return Address: 166 WESTMONT DR, Winston Salem, NC 27104, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST